Mapware FAQ

Common questions about the Aerial Applications Core App

Billing & Subscriptions

What's included in the free trial?

With the free trial, you can do anything that a paid subscription plan can give you. However, in order to have data processed, you must pay. To purchase a software license and data processing permissions, click here.

Are there different levels of paid plans?

No. We have one level of software licenses and processing jobs are paid per job. 

Please contact our sales team at sales@aerialapplications.com or our support team support@aerialapplications.com with more questions regarding subscription plans.

My free trial is almost up, what do I do now?

After your free trial, your account will be locked until we receive your subscription order. This means you will not be able to add or edit any data. Click here to manage your subscriptions and purchase our software.

Will I get a receipt or invoice?

All invoices will go into the invoices section of the application and will be emailed to the email you provided when you signed up. Click here to access the invoices page.

Where can I find my invoices?

You can find and manage your invoices under the Billing Tab under Settings. Click here to manage your invoices. 

What's the difference between Free Trial and Paid subscription?

Paid subscription and free trial include the same features except you must pay in order to complete a processing job.

After my free trial, will all of my data be lost?

No, your data will not be lost after your free trial. However, your account will be locked until we receive a subscription order and you will not be able to add or edit any of your data. Click here to see how to purchase our software and here to learn more about what to do when your free trial is almost done.

 

General

How do I make an account?

Go to aerialapplications.com and click Login. Then click Register.

Enter your first and last name and email address.

You will receive an email asking you to verify your email address.

Next, you will receive an email welcoming you to Aerial Applications with a link to login. 

What is Aerial Applications?

Aerial Applications is a software platform and an end to end solution for making rapid maps. We make maps, and we make them fast. We are utilizing drones and artificial intelligence (AI) to do so.

My question still hasn't been answered, what should I do?

If you are still having trouble, you can contact our support team at support@aerialapplications.com or you can post your question to our community forums which you can find here. We will respond to your question as soon as possible.

Why should I choose Aerial Applications?

You should choose Aerial Applications because we have the fastest and most cost-effective way to capture a map of a large area with a very fine level of detail.

Fast means a 24-hour turn around time from when we receive your data to when we get it back to you. In Scranton, PA, after a tornado outbreak, we gave local authorities detailed maps of damaged sites in under 24 hours. 

Detailed means a ground sampling distance, or pixel size, of 1cm. For example, after a storm, you could determine which roof tiles were damaged and which weren't. This detail is absolutely necessary when it comes to not only emergency response but also day-to-day operations. 

What is included in your product? What am I paying for?

You are paying for two things: a software license and processing jobs. The software license allows you to log-in and store maps and relevant data. With the processing job, you will get a map of the locations of damages and be able to enter data using flights and AI.

What differentiates Aerial Applications from its competitors?

Aerial Applications is different from our competitors because it's fast and accurate. Also, our software has a workflow to turn your drone data into actionable data.

Can I run your software on my servers?

No, you cannot run our software on your servers. Our software is designed to run securely in the cloud. However, if you have special requirements, please contact our enterprise sales team.

Software Features

Why should I create inspections?

When you create inspections, we can generate 3D and 2D models of your photos, making it easier for you to view your drone data. You can also view the photos within a gallery.

Click here to learn how to add inspections to sites.

Why do I need to create a project?

A project allows you to group your common data custom to your needs. A project can be a tool to organize data based on time, e.g. “Hurricane Irma 2017”, or based on the location of the data e.g. “Florida Sites”.

What do the different priority levels mean?

Priority levels allow you to assign custom labels to a site and describe the current status of that site.

How do organizations work?

Organizations are the highest level of data sharing. Users within an organization will only have access to the data of their organization unless otherwise invited to a different organization. 

My sites aren't showing up on the map, what's happening?

Typically when this happens, it means that you have not activated a project. Click here to see how to activate a project. Once the project has been activated, you will be able to see the sites of the activated project. If this hasn't solved the problem, please contact our support team at support@aerialapplications.com or call us at (215) 550-1823.

What's the different between an asset, a tower, and a damage?

Assets, towers, and damages all have the same functionality as one another. They allow you to take your physical ”sites” and represent them in our application.

Why do I need organizations?

Organizations allow for control over users. Organization admins have access to control users, data, and payment. 

Why should I create a team?

Creating a team allows you to organize users within your organization. You can also assign specific jobs and tasks to teams for them to complete. 

What does a team do?

A team allows an organization to group together common users and delegate work assignments, like jobs and tasks, to those users.

What's the application of creating assets, towers, and damages?

All work gets completed through assets, towers, and damages, collectively called sites. You can upload photos, create jobs, and organize resources for a specific site.

What is an inspection?

An inspection is a routinely uploaded group of photos that show the state of a site. 

Click here to learn how to add inspections to sites.

What does it mean to activate a project?

Activating a project will populate its data onto the globe interface. By toggling activation, you will ensure you have the most relevant project data at your fingertips.

What is the difference between a site resource and a site inspection?

A site resource is a written document that pertains to the state of a site. Whereas a site inspection is a group of photos that visually show the site. Inspections can be turned into 3D and 2D models as well.

Click here to view why you should create inspections, here to learn how to create inspections, and here to learn how to upload resources.

Account Management

What is the difference between user roles? 

Admin. As an admin, you can access company data and billing information, add and remove users, and change user permission settings.

Billing. In the Billing role, you can access company financial information and user-level permissions.

User. Users can read and write to data defined on the project level

Reader. Readers can only read/view data, not edit.